Terms of service

1. Overview
This website is operated by Phi By Raphi. Throughout the site, the terms “we”, “us” and “our” refer to Phi By Raphi. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. [1]

2. Custom Production & Order Processing
All apparel and merchandise sold on this website are custom-made to order via third-party manufacturing partners. [1, 2]
  • Production begins automatically after order validation.
  • Once an order enters the production phase, it cannot be edited, changed, or canceled. [1, 2]

3. Sizing, Errors, & Rebuy Discounts
Because our products are uniquely custom-printed for each customer, we do not accept returns or exchanges for sizing errors, buyer's remorse, or customer mistakes. [1, 2, 3]
  • You are solely responsible for checking the provided Size Guide before making a purchase.
  • If you make a mistake and order the wrong size, please contact us. We will provide a one-time, 50% discount code to let you rebuy the correct size. [1, 2]

4. Damaged or Defective Items
If your order arrives with a manufacturing defect, print misalignment, or shipping damage, we will replace the item at no cost to you. [1]
  • You must contact us within 14 days of delivery.
  • You must provide your order number and clear photographic proof of the defect.
  • Do not mail damaged items back to us unless explicitly instructed to do so. [, 2, 3]

5. Shipping & Delays
Shipping timelines provided at checkout are estimates, not guarantees. We are not liable for transit delays caused by customs checkpoints, local holidays, postal courier backlogs, or incorrect delivery addresses provided by the buyer. [1, 2, 3]

6. Intellectual Property
All content, designs, graphics, and text on this website are the intellectual property of Phi By Raphi. Copying, reproducing, or redistributing our designs without written consent is strictly prohibited. [1, 2, 3]

7. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom. [1]